We want you to have complete confidence in every product you buy from us. So we think the best way for us to give you that is by standing by our product promise for as long as you have it.
We do not just give a weak 12 month warranty on construction of products and after that leave you to costly repairs for the rest of the product life!
We give you a Lifetime Guarantee for all the products!
What does it cover?
A) Any failures due to poor manufacture quality.
B) Any breakages that occur during the correct use of the product.
C) Premature wear and tear. Each item has a lifetime expectancy ( see below table ) if the product does not last this term due to physical erosion it will be repaired or replaced with new.
D) In the event of a real life rescue whatever causes a breakage we will repair or replace for new regardless. We are here to support your efforts.
Obviously it is imperative that the equipment is kept in good working condition. This means maintenance and servicing must be adhered to. All the necessary instruction is available from Reach and Rescue Ltd in either hard copy or video. The Website will contain all these aids. One to one demonstrations are also available on request.
The wear and tear cover is subject to an abnormal usage clause. Certain items are not designed to be used every day for years, such as you might see at a rescue training school. Situations such as these will dramatically reduce the life expectancy and we will give you a sensible term at the time of purchase if you tell us what the intended use is.
The Life time guarantee refers to the reasonable life time expectancy of each product which will differ dramatically. This is not the life time of the operator or organisation of course. So we have tabulated the terms of product life times below. Should you purchase a product that is not included below just ask for the term at any time and we will give you this immediately and update our records, which receive new products frequently.
If the pole is damaged during an actual live rescue, we guarantee to replace the parts or poles FREE of charge!
|Stainless Steel attachments||10 years|
|Flotation devices||5 years|
|Wading poles||10 years|
|Bags and storage products||5 years|
|Carbon fibre Poles||5 years (high usage level 1 year)|
|Fibre glass Poles||5 years (high usage level 1 year)|
To help us achieve this first rate support service we ask that you return the goods back to us at your cost and we will pay for the rest of the guarantee cover work and goods.